How to reach us
Write to the email address shown on this page. There is no phone line, contact form or live chat. Put the page you are writing about in the subject line and, if you are reporting an error, tell us what you saw and what you expected.
We read every message but replies are not instant. We usually answer within a few working days, and removal requests are handled first.
What we can help with
- Corrections: a wrong price, a changed rule on which episodes are free, a missing series or a mislabeled cast member.
- Removal requests: if you are a rights holder or a creator and want an image, name or text removed, see our content removal page for what to include.
- Partnerships: proposals related to Candy Shorts coverage. We do not accept paid placement that changes our reviews.
What we cannot help with
We are not affiliated with Candy AI or EverAI Limited, and we have no access to anyone's account. We cannot unlock episodes, refund tokens, cancel Premium or fix playback problems. For those, contact Candy AI support through candy.ai. Our token price guide explains the refund window in general terms.
We also do not send or sell video files, and we will not point you to leaked copies. If you want to watch free, start with the free episodes guide.